Nick and Helen wanted to design and build a replacement for their earthquake damaged home without having a repeat of their last building experience, where dealing with the ‘wrong builder’ ended in years of litigation. As keen entertainers, they wanted a home that showcased a beautifully designed kitchen with feature rimu ceilings. To compliment the kitchen, they wanted to accentuate the exposed and handmade trusses for the interior of the home.
Because of Nick’s past experiences with design and build failures and resulting court cases, Paul Reed Homes came across as the best company for the job. Their personalised expert communication and overall transparency made him confident enough that choosing Paul Reed Homes was the right decision.
Paul Reed Homes introduced Nick to a designer who mapped out his vision to a T, and identified the faults in the original plans that needed to be rectified.
The team at Paul Reed Homes ensures to involve their clients in the process as much as possible. Bringing expertise and systems into each fortnightly meeting with Nick helped us to build a personal relationship with trust that made the building of his home a tailored and efficient process. Onsite photos and updates were sent regularly via our client communication tool, BuilderTREND, which complimented the fortnightly meetings.
Through regular communications with Paul Reed Homes, Nick was able to be assured that everything was going to plan! And that there were no nasty surprises in store.
Nick – “I had lots of changes that I wanted to make to the original designs – Paul and the team were very accommodating and allowed me to get precise with these variations. The team was constantly in contact and kept me in the loop every step of the way, putting my mind at ease. I am ecstatic with the end result, this is an architectural home with the best workmanship that I have ever seen.”
– Fortnightly meetings with Paul or his representative
– Weekly photo and BuilderTREND updates
– Phone calls whenever something was on our mind
As a result of the communication and quality at every step of the build, Nick and Helen were delivered the home of their dreams. Paul Reed Homes were able to accurately ascertain Nick and Helen’s desires and feelings about building which helped guide them to a quality design aesthetic and quality finish.